![]() We gave them several opportunities to make this right, but we will now be reporting them to the BBB. The manager asked to speak but would not respond to 3 follow-up messages over the next two weeks.Įveryone has bad apples in otherwise good companies, but this was a terrible experience throughout. This is one of the most booked hotels in Columbus over the last 60 days. The WORST part? I contacted management six times over three weeks, with only one response after I forwarded my message to the general manager. Best Spa Resorts in Columbus on Tripadvisor: Find 1,405 traveller reviews, 224 candid photos, and prices for spa resorts in Columbus, Ohio. The first woman even increased our bill since we weren't first-time customers. Again, no apologies, no admission of wrong. We left our pods early and just sat in the exit lounge. The water was cold because they didn't have time to prepare our pod, and our rooms were not clean. We were then rushed to our rooms with barely minutes to spare without time to select our music from the menu. We were then "sat down" for the next 15 minutes before a second employee (who was far nicer) came and found our information on the computer-no apologies from the first woman. When asked to speak to a manager, they said none would be available. We even showed email confirmations from our previous visit and told her where the oxygen bar was, but she still refused any admission she was wrong. She said as new customers (which we were not), we were supposed to show up 30 before for a tour. The front desk person was rude, threatening to cancel our appointment when we arrived 20 minutes early. Let me say that we visited Rest before and enjoyed our first experience enough that we made an appointment to cap off our anniversary weekend. For me I’d stick to a straight massage or pedicure and foot massage the next time around or if I had to pay for it myself. Really your paying for a lot of smoke and mirrors in my opinion. Honestly funny my husband said my skin looked worse after I did it. For me I really didn’t need and honestly there are to many products out there for a forth of the cost. Although I’d probably just stick to a pedi and splurge for the foot and leg massage.įacial. a nice splurge and if you have the money to blow. You can’t do most of this stuff to yourself. I did the spa-liday package (current special)Įveryone was very nice. Was there something magical I’d been missing in my life? I did a package on purpose to see if I was missing out on anything besides a massage. This review is not based on best or worst but on what’s worth it in my opinion.
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